Returns + Exchanges
- Original purchaser must contact us WITHIN 7 days of receiving items (7 days from delivery date via USPS). In order to return your item(s) they MUST be brand new (unworn & unwashed), in ORIGINAL packaging with tags still attached. Upon receiving your return and it is not in stated condition you will NOT be issued a store credit.
- To return your item: Email us at SophiaJaneCo@outlook.com within 7 days of item delivery and we will provide a return shipping label. Once the item is received by us and in condition listed above, we will provide you with a STORE CREDIT, minus return shipping cost within 48 hours.
- Because of the limited availability of our collections and immediate processing status, we cannot issue cancellations for any reason. Please triple check your order before placement! We work quickly to ship orders and are unable to issue changes, cancellations and restocking of unwanted items once the order is placed.